Free nationwide delivery on all over Pakistan
Ajazz Store Pakistan

Return & Refund Policy

Clear, transparent, and hassle-free policies for Ajazz Pakistan customers.

Our commitment

At Ajazz Store Pakistan, we offer 100% genuine and brand-new products sourced directly from official brands and authorized distributors. Returns are accepted only for fully prepaid orders, requested within 7 days of dispatch, and only if the product is unopened and in its original packaging.

01. Eligibility for Refunds

  • Refunds apply after the returned product is received and inspected.
  • The product must be unopened, unused, and in original packaging.
  • All accessories and serial labels must remain intact.
  • Technical defects upon arrival may qualify for refund or replacement.
  • Customer-damaged products are not refundable.

02. Non-Refundable Situations

  • Signs of use, customer damage, or physical tampering.
  • Return request submitted after 7 days of dispatch.
  • Orders that were not fully prepaid.

03. Refund Processing Time

  • Refunds are processed within 7 working days after verification.
  • Refunds are sent to the original payment method.
  • A confirmation message or WhatsApp update will be sent.

04. Shipping Policy

Ajazz Store Pakistan provides reliable nationwide shipping via Leopard Courier. Karachi customers can benefit from express delivery, while other cities are typically delivered within a few business days. Tracking details are shared after dispatch. Shipping usually takes 2–4 working days nationwide, and same-day delivery is available in Karachi.

1. Order the Product on Our Website

2. You Will Receive an Order Confirmation Message

3A. Wait for Your Order to Arrive at Your Location

3B. Or Pick up Your Order at Our Store

Need Assistance?

Have questions about a return or defect? We’re here to help.

Call / WhatsApp: 0321 2724055